Welcome to our FAQ section! Here, you’ll find answers to the most common questions about our products, ordering process, and more. If you have a question that’s not answered here, please don’t hesitate to contact us.
General Questions:
Q: What types of products do you offer?
A: We offer a wide range of bookish and lifestyle products, including bookmarks, stickers, mugs, tote bags, stationery, and more. Our collection also includes unique gift items and seasonal collections.
Q: Do you offer custom or personalised items?
A: At the moment we only offer personalised mugs but we are looking to expand our personalised offers in the future!
Ordering and Payment:
Q: How do I place an order?
A: You can place an order directly through our website. Simply add items to your cart, proceed to checkout, and follow the instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other popular payment methods. You’ll see the available options at checkout.
Q: Can I make changes to my order after it’s been placed?
A: If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.
Shipping and Delivery:
Q: Where do you ship to?
A: We ship worldwide! Shipping costs and delivery times vary depending on your location. Please check out our shipping information page to learn more.
Q: How long will it take for my order to arrive?
A: Shipping times vary based on your location and the shipping method chosen. Typically, orders are processed within 2-3 business days and shipping times can range from 5-10 business days for domestic orders to 10-20 business days for international orders.
Q: How can I track my order?
A: Tracking is provided for orders over £10. Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package if your order exceeds £10.
Returns and Exchanges:
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return it within 30 days of receipt for a refund or exchange. Items must be unused and in their original packaging. Please contact us for return instructions.
Q: Who pays for return shipping?
A: The customer is responsible for return shipping costs unless the item arrived damaged or there was an error with your order.
Q: How do I request a return or exchange?
A: To initiate a return or exchange, please contact our customer service team with your order number and details about the product you’d like to return or exchange.
Contact Us:
Q: How can I contact customer service?
A: You can reach our customer service team via email at thenextchapterco@hotmail.com or through the contact form on our website. We aim to respond to all inquiries within 24 hours.